Refund Policy

Bounty wants an order of paper towels, paper napkins, or household cleaning supplies to be useful when it arrives. If the purchase is not right for you, you may ask for a no-reason return within 30 days. This policy also explains exchanges, quality issues, return postage, cancellations, and the timing for a refund. Start by writing to [[SUPPORT_EMAIL]] with the order number.

Thirty-day return window

The 30-day period begins when the order is delivered. A no-reason return does not require a product defect explanation. Tell Bounty which item you want to return and whether you prefer an exchange where an exchange is practical. Bounty will provide the next instructions for the order. Keep the item and its packaging available until the request is reviewed; this helps the team identify what was purchased and resolve the request accurately.

Quality and order problems

If a product arrives with a quality issue, arrives damaged, or does not match the order, contact us with the order number and a description. A photograph may help the review. Bounty will work with you on a replacement, exchange, or refund. A quality issue does not change the 30-day request period, and Bounty covers the return shipping for a product-quality issue.

Return shipping

Bounty also pays the return shipping for a no-reason return. Do not purchase a return label before receiving instructions because the team needs to connect the parcel to the correct order. The return-shipping responsibility stated here applies to both the no-reason route and a verified product-quality issue. Shipping is free for original orders throughout the United States; this policy addresses the cost of sending a return back to Bounty.

Refund timing and method

After an approved return is received and processed, the refund is sent to the original payment method. Please allow 5-10 business days for the refund to be issued after approval. The time for the card issuer or financial institution to display the credit can vary after Bounty sends it. If the credit is not visible after that window, contact Bounty with the order number so the team can review the status.

Before an order ships

An order may be cancelled before it ships. Send the cancellation request as soon as possible to [[SUPPORT_EMAIL]]. Once an order has shipped, use the return process rather than a cancellation request. Customer service is available Monday through Friday, 9:00-17:00, at 7193556873 and at 6381 Donahue Dr, Colorado Springs, Colorado 80923, United States for written correspondence.

Paper-product condition

For a no-reason return, paper towels and napkins should be unused, dry, and in their original packaging because they are consumable hygiene products. Do not return paper products used with food, bodily fluids, chemicals, grease, or cleaning products under the no-reason route. If a sealed item arrives damaged or a product has a quality issue, contact Bounty with the order number and photographs when useful; the quality-review route is separate from a no-reason return.

Processing and transit information

Orders are processed in 1-2 business days, Monday through Friday. After shipment, standard transit within the United States is estimated at 4-6 business days. These timings describe the order and delivery context for a return request; they are not a carrier guarantee. Approved refunds are still issued to the original payment method within 5-10 business days after approval and processing.