Contact Us

Bounty customer service is available for questions about paper towels, paper napkins, household cleaning supplies, orders, delivery, returns, exchanges, and payment. This Contact Information policy explains the easiest ways to reach the team connected with the Bounty storefront at {{ request.host }}.

How to reach Bounty

Email [[SUPPORT_EMAIL]] or call 7193556873. Written requests are helpful when a question concerns an order because they let us review the details you provide. You can also write to Bounty at 6381 Donahue Dr, Colorado Springs, Colorado 80923, United States.

Hours

Customer service is open Monday through Friday from 9:00 to 17:00. These are the stated service hours for the Bounty store. Messages received outside those hours are kept for the next service period. Please include your order number, the email used at checkout, and a short description of what you need so the team can identify the correct order and respond with useful instructions.

Order questions

For a delivery question, include the shipping address and any tracking number shown in your shipment message. Orders are generally prepared within 1-2 business days and travel within the United States in about 4-6 business days after shipment. A tracking number is provided when an order ships. Bounty offers free shipping throughout the store and currently ships only within the United States.

Returns, exchanges, and cancellations

If you want to cancel an order, contact us before it ships. A product may be returned within 30 days without giving a reason, and exchanges are supported. Bounty covers return shipping for a no-reason return and for a product-quality issue. Approved refunds are sent to the original payment method within 5-10 business days after the return is approved and processed. The team can explain the next step for your particular order.

What to include in a message

Please do not send payment card numbers or passwords by email. Instead, provide the order number, the name on the order, a safe callback detail if needed, and photographs only when they help show a quality issue or shipping damage. Bounty uses the contact details above for customer care and does not use a made-up domain mailbox. This page and the related policies are intended to make the available service channels clear for every shopper.