Frequently Asked Questions

What does Bounty sell?

Bounty offers paper towels, paper napkins, and household cleaning supplies for everyday home cleanup. Product pages describe the available formats and collection choices.

Where does Bounty ship?

Bounty ships only within the United States. The entire store has free shipping under the current store rule.

How long does preparation take?

Orders are processed in 1–2 business days, Monday through Friday. After an order ships, normal transit is 4–6 business days. Bounty sends a tracking number when the shipment leaves the store.

Can I cancel an order?

Yes, a cancellation request can be made before the order ships. Contact Bounty as soon as possible with the order number. After shipment, use the return process.

What is the return window?

Bounty accepts no-reason returns within 30 days of delivery and supports exchanges. You do not need to provide a reason for a no-reason return.

Who pays return shipping?

Bounty pays return shipping for a no-reason return and for a product-quality issue. Contact customer service before buying a return label so the request can be connected to the correct order.

When will my refund arrive?

After a return is approved and processed, Bounty issues the refund to the original payment method within 5–10 business days. A bank or card issuer may take additional time to display the credit.

Which cards can I use?

The USD checkout supports credit and debit card payment through Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover when the network is available for the order. Never send full card details to customer service.

How do I contact Bounty?

Customer service is available Monday through Friday, 9:00–17:00. Email [[SUPPORT_EMAIL]], call 7193556873, or write to 6381 Donahue Dr, Colorado Springs, Colorado 80923, United States. Include your order number for order questions.

Where can I find the store policies?

Use the links in the footer to read Privacy, Terms, Refund, Shipping, Payment, Cookie, and Do Not Sell or Share information. The storefront is served at {{ request.host }}.

What should I do if an item has a quality issue?

Send the order number and a description to the Bounty mailbox. A photograph can help explain the issue. Bounty supports a replacement, exchange, or refund route for a verified quality concern and covers the return shipping for that issue.